Contact Us
TL;DR - How We Can Help
- OnlineCasinoFriend provides expert guidance on casino selection but does not offer customer support for individual casino accounts.
- For casino account issues, contact the casino directly using their support channels.
- We respond to review questions, feedback, and responsible gaming inquiries within 24-48 hours.
- Email: [email protected] - our primary support channel for all inquiries.
Get In Touch
Have questions about our casino reviews, need help finding the right casino, or want to share feedback? We're here to help.
What We Can Help With
✓ Questions We Can Answer
- • Casino review methodology and ratings
- • Finding casinos for specific needs
- • Understanding casino features and bonuses
- • Responsible gaming resources and advice
- • Website feedback and suggestions
- • Technical issues with our site
✗ Questions We Cannot Answer
- • Individual casino account issues
- • Deposit or withdrawal problems
- • Game-specific technical support
- • Bonus claiming assistance
- • Customer service for specific casinos
For Casino Account Support
⚠️ Important: We Don't Provide Casino Customer Support
OnlineCasinoFriend reviews casinos but we don't operate them. For any issues with your casino account, deposits, withdrawals, games, or bonuses, please contact the casino directly using their support channels.
How to get casino support:
- • Check the casino's website for live chat or email support
- • Look for contact information in your account dashboard
- • Visit the casino's help center or FAQ section first
- • Most casinos offer 24/7 support in multiple languages
Response Times & Support Hours
Our Response Times
- Email: 24-48 hours
- Priority issues: Within 12 hours
- Weekends: 48-72 hours
When to Expect a Reply
We aim to respond to all legitimate inquiries within 48 hours. For urgent responsible gaming concerns, we prioritize responses within 24 hours.
Before You Contact Us
Many questions can be answered quickly by checking our existing resources:
How We Review Casinos
Learn about our 6-criteria rating system and review methodology.
Responsible Gaming
Resources for safe and responsible gambling practices.
About OnlineCasinoFriend
Our mission, team, and commitment to transparency.
Casino Guides
Detailed guides on choosing and using online casinos.
Report a Problem
Issues That Need Immediate Attention
If you encounter any of these serious issues, please contact us immediately:
- • Illegal gambling activity - Minors gambling or unlicensed operations
- • Fraudulent casinos - Casinos not paying out legitimate winnings
- • Unsafe practices - Casinos without proper licensing or security
- • Problem gambling concerns - When our responsible gaming resources aren't enough
For these issues: Email us immediately at [email protected]
Need Help Finding a Casino?
Browse our comprehensive reviews to find the perfect casino for your needs.
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